Booking Terms & Conditions
For all of our packages a non-refundable booking fee will be required to secure your chosen party date and time. The booking fee amount depends on the party package booked and is at the sole-discretion of Princess Party Entertainment. The non-refundable booking fee must be paid for within 7 days of booking unless otherwise prearranged in advance with Princess Party Entertainment. The remaining balance is due 2 days before the the party/event date. PayPal or Bacs are currently the only forms of payment accepted.
Parties booked 7 days or less in advance must be paid for in full at the time of booking. Date and time subject to availability and up to our own discretion.
A travel fee is required if the party or event location is outside a radius of 10 miles of our base in Waterlooville, Portsmouth.
All booking fees are non-refundable. If you must change the date of your party then please try to do so as early as possible so we can reschedule another date and time for your character party; all new dates subject to availability. If cancelled less than 48hrs before the day of the party then the date is non-exchangeable and will not be rescheduled.
Princess Party Entertainment hold the right to change any pricing on their website either up or down at any given time. The price that you pay is always confirmed in an email/message from us and you will always pay what we quote to you directly in our correspondence so if our pricing does for example go up after we have confirmed a price with you in an email/message then you will still pay what was quoted to you provided that your booking fee is paid within 1 week of that quote.
We know that “life” happens, especially with little Birthday Boys and Girls. If he or she becomes ill and the party must be cancelled then we will work with you to find an alternative party date, based on availability and this may be subject to an extra charge. Please provide a 24 hour notice of illness, if possible. In some cases a doctors note will be needed as proof of illness.
Character Performer Policy
If you have a specific request for a certain performer then please ask and we will do our best to accommodate this for you but due to availability, we cannot guarantee your party will be hosted by any specific performer you have seen, but we can guarantee a quality look alike and performer.
Party guest Policy
All of our different party packages are based on a maximum number of party guests. The total amount is tailored specifically to each individual package. The total amount includes any other children eg. siblings, friends or other relatives who will be joining in with the parties games and activities; including siblings of party guests. If expecting more than the total amount of guests stated then in most cases another entertainer(s) will be required for an additional fee. Each package is different so please ask for price details if expecting a larger amount of guests.
If upon arrival there are more guests than intended and expected by your entertainer(s) and are over the total guest amount then an extra charge will incur.
Behaviour problems Policy:
You as the hostess/host or the child’s parent, are responsible for any behavior problems or issues during the Party. Our Entertainers will not assume responsibility for providing any disciplinary action during a party. In order to continue to deliver and offer a magical and wonderful experience for your Party, our character entertainers will need to stay fully in character and to only focus on children that are following the rules and behaving appropriately during the party. If any issues do arise then it is the parent or guardians sole responsibility to issue any discipline and deal with any disruptive behaviour.
Our characters are not childminders and atleast one parent must be present for the entire duration of the booking.
Please note that we sometimes do take photos at parties and that these party photos may be used to show a character party experience on our web-site and on Social media. If you do not want photos placed on our web-site and Social media, you will need to let Princess Party Entertainment know in advance. These photos will in no way be used to create merchandise or to sell to the public, only to promote and show potential customers a true representation of what they can expect when booking with us. If you have any questions or concerns regarding this policy, please do not hesitate to ask.
Accident or Damage Policy:
Our entertainers are not liable for any damages or injuries that may occur at any particular party or event.
Our performers have the right to walk out and leave if at any point they feel threatened, harassed or unsafe.